Thanks for taking the time to get to know me.

I have spent virtually all my working life in the Small Ticket Sales Aid Finance sector – 40 years, and I have loved every minute.

Why? Because we are not in the finance business. Sure we know every side of the business backwards, but be in no doubt we are in the people business.

It is our job to use our finance expertise to help vendor salespeople navigate and deliver a world class finance offering to their customers, and also to enhance the experience for all involved.

That simply cannot happen unless you invest in, and create world class systems, that elevate our people’s ability to provide extraordinary and consistent high levels of performance for our vendors and their customers.

Hopefully my passion for this ideal is obvious as I truly believe in what we are about – every day. As does each and every one of our people.

This is what I am most proud of at SER. The fact that we value our people means they want to stay with us because they feel they belong to something. Staff retention rates are super high as a result. The real winners are our vendors, who know they have a committed partner working for them every day to help satisfy their customers needs.

It also means that I have been able to transition to the role of Chairman. Put simply, I have 25 people who do it better than me these days.

As my Dad used to say to me – “lead, follow or just get out of the way”.

Other than work, I’m a passionate golfer, I still support the mighty North Sydney Bears and have gone silly over our grandson.

Finally, I’d like to thank our funders for their support of our charity, called Chances, which does amazing work for kids in Uganda and South Sudan.

So, my story is a simple one. People first!

Thanks for taking the time

Cheers
Steve